CHANGE/RETURNS POLICY
Only for Online Shopping or Purchases made through Telephone/Off-Premises
If you act as a consumer, you have the right to return all or part of the order without informing us of the reasons you want the Product returned within 30 calendar days from the date you receive the Product, and in such cases you will receive a refund in the same way that the payment was made.
Products will only be accepted for return if:
•They have been purchased through the Website or through a telephone order in our stores.
•They are not Products which are liable to deteriorate or expire rapidly.
•The Products are not personalized e.g. have not been sold by the meter or other unit of measurement requested by the Customer (e.g. a piece of chains, piece of wood, etc) and do not fall under the exceptions of the Consumer Protection Law of 2021 in relation to the exercise of the right of withdrawal.
In case you return Products based on your abovementioned right, you will be charged with the costs of their return.
Product Returns due to Incorrect Delivery/Defective Products
In all cases in which Products different from the ones agreed to be sold are delivered, in terms of type or quantity, or in case of delivery of a defective Product, the Customer returns the Products for inspection and detection of the error. In this case, the costs of returning the Products to the Company as well as the costs of their return to the Customer are borne by the Company as long as the method of return proposed by the Company is followed.
You can exercise your right of withdrawal by filling in the following information and sending it to the following email address:
Download Return Form
For purchases made in our physical stores:
In case the purchase was made in our store with your physical presence, and you wish to return a Product purchased from the Company, you can do so by bringing it back to any Superhome store in Cyprus within 30 days from the date of purchase provided that:
•The Product is accompanied by the relevant Cash Receipt or Gift Receipt.
•In case it was purchased using a privilege card, the card and the identity of the holder must be displayed (in person),
•The Product must be sealed – i.e. inside its original packaging which must not have been torn and the Product must not have been used.
•The Product must not be a Product that is personalized, sold by the meter or other unit of measurement, is a Product that deteriorates or expires soon, is a health Product, a lamp or an LED device.
The value of the Product is refunded in the same way as the initial payment.